Terms & Conditions

Terms and Conditions

Citron Hygiene Ltd Terms of Sale


Prices exclude VAT and are subject to alteration without notice. Orders are subject to availability, and goods will be invoiced at the prices ruling at date of despatch.

Specifications and Patterns

As part of our policy of continuity, we reserve the right to make any alterations in designs shown in our catalogue if we feel this is necessary.


Where special packing is required this will be charged at cost.


Free delivery on orders over £75.00 nett. A delivery charge of £7.50 will be levied on orders under nett values of £75.00. Or £12.50 will be levied on orders under nett values of £30.00. Only the higher charge of the two will be applied.

Next Day Delivery

Next day delivery is offered to all London postcodes. All addresses outside of this area are offered delivery in 3 business days. No deliveries are made on weekends.

Delivery Notes

A delivery note is sent with all consignments.

Signature for Delivery

All deliveries sent should be carefully examined before being signed for as “ received in good condition”.


In accordance with Transport Regulations, claims for loss, damages or shortages must be made in writing within five days of receipt of goods. Non-arrival of goods should be notified in writing within fourteen days of invoice date.

Returned Goods

Non-stock items cannot normally be returned, however where our supplier will accept a return, a 30% re-stocking charge will be made. There will be a 15% restocking for normal stock items


Strictly nett by the 20th day of the month following the end of the month in which the invoice was raised. We reserve the right to add a charge of 5% per month interest on overdue accounts.


Until Citron Hygiene Ltd has been paid in full by the buyer of goods supplied by Citron Hygiene Ltd such goods remain the property of Citron Hygiene Ltd), although the risk therein passes to the buyer at the time of delivery and the buyer shall indemnify Citron Hygiene Ltd against any losses or damage thereto and without prejudice to any other remedies. It is agreed Citron Hygiene Ltd may repossess their goods/property any time from the buyer. Citron Hygiene Ltd, agents and servants may enter any premises in which the goods/property are situated to recover all goods/property belonging Citron Hygiene Ltd without a court order.

New Accounts

All new accounts will be subject to Directors’ guarantees unless otherwise agreed. If a credit account is required please ask for a credit application form at which time two trade and bank references will be required. The terms and conditions of sale and all disputes arising out of or in accordance with shall be construed with or governed by English law. This agreement is subject to all conditions set out and constitutes the entire agreement between the customer and the seller; no alteration waiver or modifications of the terms of this agreement shall be valid unless signed by a director of the seller.